PHOENIX (3TV/CBS 5) — Trisha Moore says from time to time; she logs on to her computer to make small purchases. However, she says she and her husband never spend much at all.
“I don’t do a lot of spending because we are on a budget,” Moore told 3 On Your Side. “We’re retired. Both of us are retired. So, I’m not going to spend a lot of money.”
So, imagine Moore’s shock when she logged on to her Chase Bank account and found two unfamiliar charges totaling over $1,505. And get this, the two charges were from Makati in the Philippines.
“And there it says it’s from the Philippines. I’ve never been to the Philippines,” she said. Moore contacted Chase Bank and reported the two charges as fraudulent. “I called them immediately, and the guy said, ‘Oh yeah, we see that this is not a normal charge on your account. So, of course, we’re going to dispute it.”
But things did not go as planned over the next three months. Moore says she disputed the fraudulent charges three separate times with the bank, and each time she got a letter back saying the exact same thing. This transaction is valid. They go on to say, “we assure you your case was investigated thoroughly.” But Moore says that’s impossible.
“They never even contacted me. They say they did, but they never did,” she explained.
Not wanting to pay the fraudulent charges, Moore gave up and contacted 3 On Your Side. “I want you to help me resolve this. Maybe they’ll listen to you because they are not listening to me.”
I asked Chase Bank to review the matter again, and once their investigators did, they realized the two charges were, in fact, fraudulent and said that Moore would not be responsible for paying. Moore says without 3 On Your Side, it would never have happened.
“That’s the way to go. If you got a situation going on and you can’t resolve it, 3 On Your Side is the way to go.”
The bank apologized for this viewer’s frustration. Still, I’m glad she caught these fraudulent charges when she did, and it’s a good reminder to monitor your bank statements weekly if you can.
Copyright 2021 KPHO/KTVK (KPHO Broadcasting Corporation). All rights reserved.